We will be visiting Charleston, WV on Aug. 20, 21, and 27th!
If you live in West Virginia and need to return or exchange a rental or purchased instrument, you're in luck! We will be visiting Charleston at the end of the month. Please call 614-267-7221 or email firstname.lastname@example.org so we can process your paperwork before the visit. Please note that we will be in two different places for our two different visits.
Contactless Drop-off by Aug. 26th: Please drop off your clearly labeled rental return or exchange to the West Virginia Symphony Office (address below) by Thursday, Aug 26th. Our school representative will be there on August 27th to collect and drop off the instruments. If you are exchanging, you will be contacted after the 27th to set up a time to pick up your new instrument. Any new sizes must be communicated to us by August 23rd.
West Virginia Symphony Office: 4700 MacCorkle Ave SE Suite 101 Charleston, WV 25304
In-Person Exchanges/Returns:Aug. 20-21st Our Loft representative will be at the Holiday Inn Express conference room to accept in-person returns and exchanges and deliver new rental instruments from 3pm to 7pm on Aug. 20th and 11am to 1pm on Aug. 21st. Renters MUST contact The Loft prior to meeting with our representative so we can ensure we bring the size the student will need with us as well as any necessary paperwork.
Holiday Inn Express: 100 Civic Center Dr. Charleston, WV 25304